Sept. 8, 2006
LARAMIE, Wyo. -
Following the first full weekend of audio/video events carried on Wyoming All-Access, the University of Wyoming Athletics Department would like to address the concerns of some fans who had difficulty connecting to the subscription service.
Through the combined effort of CSTV-Online and UW, various actions have been taken to remedy issues experienced by fans who used the All-Access player. Problems with connections early in the Wyoming/Utah State football game audio broadcast have been fixed and both CSTV and UW customer service representatives are becoming more familiar with the numerous computer configuration issues confronting fans.
In anticipation of Saturday's Wyoming/Virginia football game audio broadcast, fans are encouraged to sign up for the All-Access service as early as possible, so that any potential problems can be dealt with in ample time for the broadcast.
At any time fans can access the CSTV All-Access help web page, their customer support email or their toll free hotline with questions or concerns.
CSTV All-Access Help
Toll-Free Customer Support Hotline: 888-870-CSTV
Between 8 a.m. and 5 p.m., Mon. through Fri., fans may also send any unresolved concerns to the UW 'Feedback' email at the following page: